Designing products for the long run — on screens and on trails

  • Personas are meant to help a marketing team develop a mental picture or a representation of their main user segments.
  • An effective collection of personas already exists in the data that you’ve gathered with your analytics and marketing efforts, you just have to connect the dots and put it together.
  • Some things are obvious, like geographic location, ages and genders of your users, and even habits like session time and the time of day they play.
  • Their in-game spending habits are important as well, along with their in-game behavior in regard to taking risks or speeding through a game (the hare versus the tortoise), preferring to grind out and quest (slow and steady wins the race)
  • Some others might be less obvious like whether they play socially with friends or they are more of a loner (if your game offers those options)

There are some key questions to ask yourself during this all-important phase of persona creation, such as…

  • What are the goals of this particular user/persona/segment, and how they are aligned with the goals or outcome of the game?
  • Why does this user/persona/segment play this game?
  • What is their age, location, gender, and professional background? What are their other hobbies? What type of non-gaming entertainment are they drawn to?
  • What social media platforms and other online communities does this user/persona/audience segment use and frequent?
  • What type of device do they use?
  • How much do they spend gaming or on the web in general?
  • What times of the day/days of the week do they play the game? How often?
  • What are they motivated by and what are they are looking to get out of playing your game (or gaming in general)?

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